novoscrest Terms of Service

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Welcome to novoscrest. These Terms of Service ("Terms") set out the conditions that govern your access to and use of the novoscrest website, mobile platform, products, and customer services. By visiting our platform or purchasing from us, you accept and agree to be bound by these Terms.

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1. Acceptance of Terms

When you access or use any service offered by novoscrest, you confirm that you have reviewed, comprehended, and consented to abide by these Terms together with every applicable law and regulation. Should you disagree with any portion of these Terms, you may not use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: You must be 18 years of age or older, or have reached the legal age of majority where you reside, in order to place orders on this website.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit fictitious orders;
  • Deploy automated bots, scrapers, or other tools to harvest product information or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell novoscrest products for commercial gain without our express written consent.
• Account Security: You bear responsibility for safeguarding the confidentiality of your account credentials and for every activity carried out under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies may arise on occasion.
• Price & Order Corrections: Should an evident pricing or typographical mistake occur, novoscrest may correct the error and amend or cancel any impacted orders prior to dispatch, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally show slight differences in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a violation of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through PCI-DSS compliant payment gateways. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: Any request to cancel or change an order must reach us within 1 hour of order placement by emailing support@novoscrest.shop. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on novoscrest's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to novoscrest and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, novoscrest shall not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction shall not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to any conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase shall first be submitted to novoscrest's support team for informal resolution.

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9. Changes to These Terms

novoscrest may update or modify these Terms at any time. Material updates will be communicated by posting the revised terms on our website. Continued use of our website or services following any updates constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: novoscrest
• Customer Support Email: support@novoscrest.shop
• Customer Support Phone: 19544884054
• Physical Business Address: 8350 NW 45th St, Lauderhill, FL 33351, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST